Privacy policy

This Privacy Policy (“Privacy Policy”) describes what information Rettrose Trading Private Limited, as owner of the Platform, may collect from a user (“You”, “Your” or “User”), on or through Our website (https://rettrose.in/) (the “Site”) directly the owner of the Platform are referred collectively as “We”/ “Us”/ ”Our”) and how We use, process, disclose and try to protect such information. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Rettrose Trading Private Limited’s website, you explicitly agree to the collection and use of your data by Rettrose Trading Private Limited in the manner provided in this Privacy Policy.

We may update this policy occasionally to reflect changes to our practices or for legal and regulatory reasons.

1. What information about you is collected on the platform?

We collect the following types of personal information when you interact with our website:

We receive and store any information you enter on our platform. Your personal information, such as contact details, Billing and shipping addresses, and telephone numbers.

All billing information, payment methods, and payment history etc are stored, and all this information is maintained on our secure server. By using the Service, you consent to the recording, storage, and disclosure of such communications you send or receive for these purposes.

We may also collect your IP address, browser type and language, time and date of request for pages. Also includes your email addresses, passwords, and usernames.

We only gather Personal Information about you to carry out our business, as well as to improve and deliver our Services. We never, under any circumstances, sell Personal Information about you to a third party or trade on it. Any information you provide, while using certain Services, that is not confidential to a public and open forum/environment that includes (without limitation) any discussion/community board, blog etc., will not comprise Personal Information. Also, it isn’t subject to the protection that comes with the Privacy Policy. Third parties can easily access such public information and could collect, collate as well and use this information for vested interests. Accordingly, you should be careful while sharing Personal Information about yourself in any public environment.

2. How do we use your information?

We use your information in a variety of ways:

We require your identity and contact details, account history, and banking information to provide you with services, recommend products found on our site, and maintain the relationship that we have with you.

To enable your access to our site to purchase products and provide you with Services. Also, to process and fulfill the orders made by you.

We use the information that you provide for such purposes as responding to your requests, customizing your orders, improving our Platform, or communicating with you.

Contacting users, both during and after an order, for updates, resolution of queries, order details, or offering new products or services.

To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or the provision of our Services to you.

We do not sell or rent your personal information. However, we may share your information with:

Some of your personal information or SPDI may be shared with third-party service providers and logistics providers for the fulfillment of Services and delivery of your order(s). Examples include fulfilling orders, delivering packages, sending postal mail, newsletters, and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing card payments, and providing customer service.

Such monitoring, interception, disclosure, and storage could occur without your awareness. We won’t be liable to any third party or you for any damage that might arise out of such interception, monitoring, disclosure, and storage. We need to ensure that all users agree to and comply with the Terms of the Privacy Policy. Your details could be monitored to determine instances when you did not comply and also to review the instances when you complied.

You acknowledge that we have the right to use a recorded copy of your telephonic conversation for improving Our Services, marketing and promotional efforts, and customizing your experience. These uses improve the Site and the Services and better tailor it to meet your needs, so as to provide you with an efficient, safe, and customized experience.

All third parties are required to handle your data securely and only use it for the services they provide on our behalf.

4. Cookies and Tracking Technologies

We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site. Some cookies and other technologies may serve to recall information previously indicated or submitted by a User. Most browsers/mobile settings allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile applications to notify you if you receive a cookie, or you may choose to block cookies with your browser/mobile applications.

Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that Our Site is accessed. Our use of cookies and other tracking technologies allows us to improve our Site and your experience.

At all times, you may refuse all cookies on your browser by changing your settings to the extent permissible on your device. However, by doing so, you may not be able to use certain features on the Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following the directions provided in your mobile’s “help” file or the browser.

5. What Information can you access?

The Platform gives you access to a broad range of information about your account and your interactions with the Platform for the limited purpose of viewing and, in certain cases, modifying, deleting information provided on the Site. You have the option to opt out of optional services such as receiving promotional materials, etc., and should you desire to opt in to such services at the time of signing up, you can choose to do so.

To exercise your rights, contact us at rettrosein@gmail.com.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that a person under 13 years of age has used or accessed the Platform or Service, or any personally identifiable information has been collected on the Platform from persons under 13 years of age, then we will take the appropriate steps to delete this information.

7. Data Retention

We may, however, reserve the right to retain and store your personal information for our business purposes, whether such personal information has been deleted or not. After some time, your data may be anonymized and aggregated and then may be held by Us as long as necessary, to enable purchases of products and provision of services or for analytics purposes.

If you wish to withdraw your consent for processing your personal information and SPDI, cancel your account, or request that we no longer use your personal information and SPDI to deliver our products or provide you services, please contact us at the details indicated in the contact section. Please note, however, that your withdrawal of consent or cancellation of account may result in Us not being able to deliver you products or provide you with Our services, or terminate any existing relationship that We may have with you.

8. Data Security Procedures

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on the Rettrose website, then your ID and Password are required in order to access your profile information.

Information about you and the other Users of the Platform forms an integral part of our business. We only share the personal information as described below after ensuring that such third party has implemented measures to ensure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Our website may contain links to third-party websites or plugins. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this policy to reflect legal, technological, or business changes. The latest version will always be available on our website with an updated date. If significant changes are made, we will notify you via email or a notice on our homepage.